FAQ: Cinesamples
CINESAMPLES FAQ:
PURCHASING QUESTIONS:
Are your products download only?
Yes. When you complete the transaction you will be sent secure, encrypted links from our partners at Fastspring. You will also receive via email any serial # information, it is sent automatically to the email you provide at Fastspring, so if you didn’t receive it be sure to check your junk mail folder. All this information (Customer Name, Email, Customer/Download IP address, Serial # etc…) is stored in our logs. So if you need your links reset, just let us know!
Can I purchase a physical copy?
We offer a backup DVD service that will be presented during checkout. This will provide generic DVDs burned with the compressed .RAR files associated with your product. Note that once your order is placed, we are unable to provide this option.
Do I need to own the full version of Kontakt?
Depends on what you purchased. CineBrass, Hollywoodwinds and VOXOS use the free Kontakt Player from NI and do not require you to purchase any sampler software. For the others, check the product page for details on the version of Kontakt it requires.
I am having download problems.
Email support@fastspring.com
Why am I being charged tax?
We are based in California so if you live there you’re required to pay sales tax at the time of purchase.
Why am I being charged VAT?
Value Added Tax is required by law to be charged when an order is placed from abroad – it is completely out of our control. If you have a VAT number, you can enter it during checkout. If your order is placed and you forgot to enter your VAT number, you can contact support@fastspring.com to arrange a VAT refund.
How do I contact customer support? When can I expect customer support to answer me?
To contact customer support fill in the form located in the contact section of the website. Please fill out all relevant information or it may deny or delay your service request. We will do our best to get back to you within the next business day, but often our support can be quite faster that this. Please consider that our business hours are based on Pacific Standard Time and sometimes we might be “closed” aka asleep while you are awake!.
TECHNICAL QUESTIONS:
Can I add the library to the Kontakt library browser window?
Only for CineBrass, Hollywoodwinds and VOXOS. Those are licensed for the free NI Kontakt Player. Just click the “add library” button and select the folder. All other libraries, you have to load manually via the “Files” tab.
When I load an instrument it says ***DEMO***, what’s up with that?
You are trying to load up a non-encoded instrument into the free Kontakt player. You need the full version of Kontakt to use many of our libraries. This does not apply to CineBrass, Hollywoodwinds or VOXOS.
I am having an error extracting the remaining parts of the RAR archives?
Our libraries are often shipped in multiple bits called “RAR” files. This is to aide in the download process. Once the library is downloaded, you just extract “Part 1″ and the remaining parts will be automatically extracted. YOU DO NOT NEED TO EXTRACT THE REMAINING PARTS. THIS WILL CREATE DUPLICATE FOLDERS AND CAUSE CONFUSION. The excellent Mac software we used to compress the archive is RarMachine. We recommend that or UnRarX for extracting on a Mac. Good alternatives for PC users are WinZip or WinRar. If you get an error during this process, check your rar sizes; they may have been incompletely downloaded.
Kontakt keeps asking me where to find the audio files, what do I do?
Kontakt keeps track of the specific locations where your kontakt patches and linked audio files for these patches are located. If you move these files, say, while re-organzing your hard drive, Kontakt may present you an error message asking to “Please Locate the Audio Files”. You can use Kontakt’s “batch-re-save” function to quickly and easily remedy this if you are happy where everything is located and you just want the patches to load. If you move the complete sample library folder, with internal hierarchy preserved, you will not receive this message (unless you have customized the patches). For any products with installers the location information will be entered into the patches at the time of installation (following a prompt from the installer application allowing you to customize the location).
Are your libraries compatible with Kontakt 5?
All of our libraries have been tested up to the latest version of Kontakt 4. We are still in the process of migrating and updating to Kontakt 5, but if you are a Kontakt 5 user you should be able to use most of our products without worry – if you run into a problem contact support and we can usually provide a solution.
What is your user agreement?
Installation Directions
Iron Guitars
Hollywoodwinds
Drums of War 2
Drums of War
Deep Percussion Beds
CineToms 2
CineSnares
CineOrch
CineHarp
CineCrash
Kontact Designer Vol 1: Metallurgy
Session Drummer
GENERAL QUESTIONS:
Do you make your own custom libraries that are not available for sale?
Yes we do own and make our own private libraries (that you may notice within our tutorial videos). We also are often contracted out to make customized libraries for other composers. If you would wish to discuss having a customized library made please contact us.
What sequencers do you guys use? What computers do you compose on?
Both Mikes use a mac pro (2 x 2.8 Ghz Quad Core Intel Xeon) with 16GB of Ram and MOTU audio hardware. Barry uses an additional Mac Pro (12 Core) to host samples. Patti uses MOTU Digital Performer to sequence and Barry uses Apple Logic. We have other computers that for now are “retired” and just sitting on the shelves.
What libraries are you using in the demos? Can you offer me composing help?
As composer-developers we try and keep up with the current scene of samples (aside from that we also love samples) so we pretty much own just about every sample library (a slight exaggeration but you get the idea). Due to the high volume of “Can you offer me composing help?” it is impossible to respond to every email sent in this regard. Feel free to browse our video sections and our private websites for more information in this regard.